In
1987, when ConVault sold the first protected AST systems with a twenty-year
warranty, the industry standard was 1 to 5 years. The new ConVault warranty
relied upon quality. As the protected ASTs became the industry standard,
warranties were increased to match ConVault's warranty, which had been
increased in many instances to a thirty-year warranty. However, a warranty
is only as good as the company that backs it. With that in mind, it
is interesting to note all the changes that are taking place in our
industry today. Many companies that began manufacturing aboveground
fuel storage tanks (ASTs) in the last ten years are drastically cutting
back or closing up completely. ConVault however, is continuing to expand,
as you no doubt noticed from the front page. I have observed that superior
products such as ConVault survive (and sometimes thrive) during the
hard times because their sales are built on providing a better product
at a reasonable price instead of a mediocre product for the cheapest
price. At ConVault, excellence in quality has always been our goal,
both in design and production. The benefits of the monolithic external
concrete design are becoming more apparent, as regulatory officials
and customers realize the inherent physical protection afforded to the
secondary containment. The design and manufacturing methods are constantly
analyzed and improved by the ConVault technical committee. And, the
“In Search of Excellence” Quality Assurance Program has been well received,
producing an even higher quality product. I am excited about this upcoming
year with its changes and challenges. With such an excellent team around
the world manufacturing and selling an excellent product to satisfied
customers, it is hard to be otherwise.
In
1987, when ConVault sold the first protected AST systems with a twenty-year
warranty, the industry standard was 1 to 5 years. The new ConVault warranty
relied upon quality. As the protected ASTs became the industry standard,
warranties were increased to match ConVault's warranty, which had been
increased in many instances to a thirty-year warranty. However, a warranty
is only as good as the company that backs it. With that in mind, it
is interesting to note all the changes that are taking place in our
industry today. Many companies that began manufacturing aboveground
fuel storage tanks (ASTs) in the last ten years are drastically cutting
back or closing up completely. ConVault however, is continuing to expand,
as you no doubt noticed from the front page. I have observed that superior
products such as ConVault survive (and sometimes thrive) during the
hard times because their sales are built on providing a better product
at a reasonable price instead of a mediocre product for the cheapest
price. At ConVault, excellence in quality has always been our goal,
both in design and production. The benefits of the monolithic external
concrete design are becoming more apparent, as regulatory officials
and customers realize the inherent physical protection afforded to the
secondary containment. The design and manufacturing methods are constantly
analyzed and improved by the ConVault technical committee. And, the
“In Search of Excellence” Quality Assurance Program has been well received,
producing an even higher quality product. I am excited about this upcoming
year with its changes and challenges. With such an excellent team around
the world manufacturing and selling an excellent product to satisfied
customers, it is hard to be otherwise.